COINSflow

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COINSflow is a service-oriented workflow system that turns passive documents into pro-active ones. Designed according to a case management model, COINSflow implements and expedites enterprise processes. It also functions as a means to route, track, notify and act based on documents contained in or arriving at the COINSERV digital document repository.

COINSflow builds, executes and analyzes business processes in a highly graphical and easy to understand environment. It brings together information from disparate sources and presents it in a case folder, which may be tracked and accessed throughout the organization.

Users access COINSflow's various functions through a simulated office scene. Managers can build business processes from a library of customized pre-defined tasks using graphical flow charts. The case server also performs unattended workflow tasks that require no user interface. Whether relied upon for business process implementation or document-oriented activities, COINSflow's integrated work management functions further enhance the value of the digital document repository.

Benefits

• Customer- focused, service-oriented workflow management
• Turns passive documents into pro-active resources
• Gets the right work to the right people
• Uses case management methodology
• Enables more efficient, productive business processes
• Provides fast access to information