Baxter Healthcare

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APPLICATION PROFILE: HEALTHCARE/INVOICING

System Goals

The "Global Customer Service Department" at Baxter Healthcare in Irvine, California was experiencing delays in invoice handling for Baxter clients. A number of goals were set for a new system:

• eliminate the need to print and file duplicate copies of invoices each month as they became available from the Unisys laser printer
• provide fast electronic access to invoices and elimi- nate return phone calls to clients
• provide instant printing and/or faxing of an exact repli- ca of the invoice
• eliminate computer-output-microfiche service charges
• free high value office space for other use
• keep seven years of invoices electronically available on optical disks
• use the existing corporate network and installed PC work stations
• reduce direct labor and courier costs associated with the filing, retrieval and delivery process within the Baxter office complex
• eliminate out-of-file condition when multiple service representatives requested invoices
• eliminate the backlog of credit memos which was due to the requirement to retrieve invoices prior to processing
• eliminate hard copy printing of internal reports - as many as 75 copies of a number of general ledger reports were run on the system printers
• install a system with a fast return-on-investment It became quickly apparent that a computer output to laser disk system had the potential to achieve all of these objectives. The determination that client/server architecture would best fit the Baxter environment led to the selection of the COINSERV system from INSCI Corp.

The COINSERV Solution:
Reduced Costs and Improved Productivity

INSCI delivered a total turnkey solution to the Baxter Group that was consistent with the Baxter desire for a client/server approach to solving the problem and which did not require any modification to their existing Unisys mainframe or Banyan network. A ten platter 5 1/4" optical disk jukebox contains three years of invoice history. Magnetic storage of invoices coupled with two external 5 1/4" optical drives on-line to the jukebox combine to meet the goal of five second access to the most current invoices. Older invoices are moved hierar- chically to the jukebox which will ultimately contain seven years of electronic history.