Company Profile

Based in Westborough, Massachusetts, INSCI Corp is a leading provider of integrated software solutions designed for use in various business applications encompassing enterprise level customer service, electronic commerce, workflow management, document imaging, Internet printing and reprinting, report management, and Internet bill presentment and payment.

These software solutions provide customers with the ability to electronically store and manage high volumes of transaction documents and reports, and to rapidly access these documents for reference, printing or delivery via the Internet or other electronic means. The use of these products typically enables the customer to achieve significant productivity and operational efficiencies, reduce and/or eliminate document warehousing and handling costs, raise the level of customer service, generate additional revenue sources and gain competitive advantages. INSCI software products are based on open client/server architecture capable of integrating with most computing platforms, data output formats, hardware storage devices and complementary e-commerce, electronic bill presentment, and on-line retailing technologies.

INSCI has established strategic relationships with many leading technology and service providers including Unisys, Xerox, Fuji Xerox, Moore North America, Storage Technology, First Data Investor Services, Swets Document Systems, Geneva Digital, and Media Knowledge Decisions (MKD). The primary markets for INSCI products are financial services (including banking and credit card issuers), insurance, utilities, telecommunications, healthcare and government. INSCI markets its products worldwide through direct and reseller channels.

The INSCI software product suite encompasses:

• COINSERV for Windows NT and Advanced COINSERV for UNIX enterprise level digital document repositories (DDRs). These systems are designed to manage very high volumes of transaction documents and reports and both versions incorporate WebCOINS web browser capabilities for remote document access and viewing, electronic commerce, electronic bill presentment and on-line retailing applications
• COINSflow workflow management
• COINScan document imaging
• Monarch for COINSERV data mining and analysis
• COINS-CD, CD-based document management and delivery

INSCI's products typically are found in those areas of an organization where the electronic availability of customer-facing documents, source documents and reports is necessary to support the business function. Customer-facing documents vary by industry but generally include invoices, statements, purchase orders, policies, and transaction confirmation documents that are produced in high volume. Source documents may include new account applications, signature cards, purchase orders, signed bills of lading, insurance claim forms and other similar documents. These types of documents require electronic indexing and storage to enable rapid retrieval and viewing for customer support functions, for adherence to regulatory requirements, for data analysis and report generation, for inclusion in Enterprise Resource Planning (ERP) implementations, and for e-commerce applications.

Electronic commerce is rapidly becoming a critical business requirement. New capabilities such as electronic bill presentment, customer access to statements and bills, and integrated invoicing and marketing extend the value of conventional printing and distribution of customer-facing documents. INSCI's software provides the core digital document repository and Web-based access and delivery capabilities that are required for electronic commerce applications. This constitutes the digital "back office" infrastructure required for e-commerce.

INSCI also offers an extensive range of pre-sales and systems support services including consulting, systems integration, software installation, training, software maintenance and technical support.